The five characteristics:
Self-awareness--knowing your emotions, recognizing feelings as they occur, and discriminating between them
Mood management--handling feelings so they're relevant to the current situation and you react appropriately
Self-motivation--"gathering up" your feelings and directing yourself towards a goal, despite self-doubt, inertia, and impulsiveness
Empathy--recognizing feelings in others and tuning into their verbal and nonverbal cues
Managing relationships--handling interpersonal interaction, conflict resolution, and negotiations
More at Wikipedia.
Enviar um comentário