sexta-feira, outubro 24, 2003

1994 Daniel Goleman stated:
"...in navigating our lives, it is our fears and envies, our rages and depressions, our worries and anxieties that steer us day to day. Even the most academically brilliant among us are vulnerable to being undone by unruly emotions. The price we pay for emotional literacy is in failed marriages and troubled families, in stunted social and work lives, in deteriorating physical health and mental anguish and, as a society, in tragedies such as killings..."

The five characteristics:

Self-awareness--knowing your emotions, recognizing feelings as they occur, and discriminating between them
Mood management--handling feelings so they're relevant to the current situation and you react appropriately
Self-motivation--"gathering up" your feelings and directing yourself towards a goal, despite self-doubt, inertia, and impulsiveness
Empathy--recognizing feelings in others and tuning into their verbal and nonverbal cues
Managing relationships--handling interpersonal interaction, conflict resolution, and negotiations
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